Delete Your Account

If you have a Get Solar Clients account, you can ask us to delete it and the data we hold for you. You do not need the mobile app, and you do not need to be signed in. One email is enough.

This page applies to the client portal at portal.getsolarclients.com and to the Get Solar Clients Portal mobile app. They are the same account.

How to request deletion

Email contact@getsolarclients.com with the subject line Account deletion request.

Send it from the email address on the account if you can, and include your company name. If you cannot use that address, tell us the account email in the message and we will verify you another way before we delete anything.

We action requests within 30 days and email you to confirm when it is done. If anything has to be kept, we say what and why in that same email.

Email your deletion request

Requesting it from the app

The mobile app offers the same thing under Settings, in the row marked "Request account deletion". It opens an email to the same address with the same subject line. There is no difference between the two routes, and no reason to install the app just to ask.

What gets deleted

• Your account and your sign-in credentials, including any two-factor setup
• Your profile: name, email address, company details and profile photo
• Files and documents you uploaded to us
• The lead, contact, appointment and reporting data held in your account
• Push notification tokens, so the app can no longer notify your devices
• Your identifiers in our product analytics
• Any card saved on file, removed through Stripe

Once this is done your access to the portal and the app ends, and the data above cannot be recovered.

What we have to keep

A small amount of data survives a deletion request because UK law requires it:

• Billing and transaction records. Invoices, payments and the identity and contact details attached to them are kept for 6 years for tax and accounting purposes.
• Records we need for a legal obligation or a legal claim, kept only for as long as that obligation or claim lasts.
• Analytics and crash records that no longer identify you, once your identifiers have been removed from them.

None of this is used to market to you. Once the retention period ends, it is deleted too.

If you only want part of it removed

You do not have to delete everything to get control. You can ask us to correct data, to stop marketing emails, to turn off push notifications, or to hand back a copy of your data instead. Say what you want in the same email and we will handle it.

Questions

Email contact@getsolarclients.com. Our full Privacy Policy explains what we collect and why.